Yes, we ship all over the world! However shipping costs will vary depending on your location.

German orders usually take around 2-3 business days to arrive. International orders might take 7-14 days depending on your location.
You will be sent an email with your tracking number as soon as your order is processed.

Our Gandouras have a slit on their left side that might be perceived as a fault on first sight, however this is a feature that allows easy access to pockets below.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@hayaa.info. Please note that returns will need to be sent to the following address:

Hatim Rfissa
Darul-Hayaa
Danziger Straße 42, 10435 Berlin, Germany

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at returns@hayaa.info.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@hayaa.info.

You can contact us through our contact page, Instagram direct messages or our email contact@hayaa.info!