Yes, we ship all over the world! However shipping costs will vary depending on your location.

German orders usually take around 2-3 business days to arrive. International orders might take 7-14 days depending on your location.
You will be sent an email with your tracking number as soon as your order is processed.

Our Gandouras have a slit on their left side that might be perceived as a fault on first sight, however this is a feature that allows easy access to pockets below.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Discounted items cannot be returned.

If you want to return an item, send us an email to returns@hayaa.info

The email must include:

I. Order Number

II. Name and Surname

III. Reason of return

IV. Items to be returned

V. If you wish a refund or change

VI. Make sure that your item is eligible for refund on our refund policy page

Please pay attention to the following if you would like to return your product:

I. The 14-day return period must not be exceeded, otherwise the package will be sent back

II. The products must not have any defects

III. The buyer is responsible for the return shipping

IV. The return must be securely packaged to avoid complications

V. We recommend using secured shipping so that you know where your return is at all times

You can contact us through our contact page, Instagram direct messages or our email contact@hayaa.info!